Please read the following notes and contact us using the form.

In some cases, you may not receive a reply email from us . In the case of mobile phone email addresses (such as @docomo.ne.jp, ezweb.ne.jp, @softbank.ne.jp), there have been many cases where emails are not delivered due to spam mail prevention functions. Even if you have not set it yourself, it may have been set automatically when you signed up, so please set your domain settings so that you can receive emails from " info@basisbroek.com " before contacting us via the inquiry form.

・If your inquiry was not sent due to the communication environment at the time of inquiry, etc. ・If the entered email address is incorrect ・If you have set it to be spam ・If it was received in the spam folder, etc. ・If there is a symbol such as "." (dot) before @ in the mobile phone email address

*Our business hours are from 10:00 to 15:00 on weekdays.
*Inquiries received outside of business hours, on Saturdays, Sundays, national holidays, or other company-designated holidays will be handled from the next business day. In addition, inquiries are very busy after holidays, so it may take some time for us to reply.

We apologize for any inconvenience this may cause to our customers, and we appreciate your understanding.