Refund policy

Cancellations

To request cancellation of an order, please contact us through the contact form.

Returns

[Return deadline]
With some exceptions, items may be returned within 7 days of delivery.
After reviewing the conditions below, please contact us through the contact form and we will guide you through the return process.

[Conditions for returns] 
*All of the following must apply.

• You have contacted us in advance (via the contact form)
• The item is sent back within 7 days of delivery
• The item was purchased from this online store
• The item is not a sale item
• The item is not a pre-order item
• The item has not already been exchanged once
• The item is judged to be unused according to our standards

*Please note that returns cannot be accepted in the following cases:

• The tags have been removed (cut off)
• The packaging or accessories have been lost or damaged
• The item carries odors such as perfume or tobacco
• The item is marked with cosmetics such as foundation
• The item has been washed, dry-cleaned, or altered
• The item shows abrasion from contact with accessories or similar
• The item is considered to have been worn (please try shoes on indoors only)
• The item is judged to be in a condition that cannot be resold as new.
  
  

Return shipping costs

For returns made for reasons other than a defect, all shipping and bank transfer fees are borne by the customer. If you send the item back collect (cash on delivery), the return shipping cost will be deducted from your refund. Refunds for items returned to us due to extended absence of the recipient will also have the return shipping cost deducted.

Refunds

We will process your refund by the method below within 7 business days of receiving the returned item.
We will notify you by email once the refund has been processed.
*Please allow up to 10 business days after processing for the refund to be credited.

[Credit card payments]
The refund will be processed through your credit card company.
Please contact your card issuer for the date the refund will be credited.
*Depending on your card’s billing cycle, the original charge and the refund may appear on different monthly statements.

Exchanges

With some exceptions, items may be exchanged within 7 days of delivery. (*Exchanges may not be possible depending on stock availability.) After reviewing the conditions below, please contact us through the contact form and we will guide you through the exchange process.

[Conditions for exchanges]
*All of the following must apply.

• You have contacted us in advance (via the contact form)
• The item is sent back within 7 days of delivery
• The item was purchased from this online store
• The exchange is for the same product code (a different color or size of the same item)
• The item is not a sale item
• The item is not a pre-order item
• The item has not already been exchanged once
• The item is judged to be unused according to our standards
  
  *Please note that exchanges cannot be accepted in the following cases:
  *The tags have been removed (cut off)
  *The packaging or accessories have been lost or damaged
  *The item carries odors such as perfume or tobacco
  *The item is marked with cosmetics such as foundation
  *The item has been washed, dry-cleaned, or altered
  *The item shows abrasion from contact with accessories or similar
  *The item is considered to have been worn (please try shoes on indoors only)
  *The item is judged to be in a condition that cannot be resold as new.
  
  

Exchange shipping costs

For exchanges made for reasons other than a defect, all shipping costs are borne by the customer. *We cannot accept items sent collect (cash on delivery); please send them prepaid. *The replacement item will also be sent to you collect (shipping payable on delivery). Thank you for your understanding.

Defective items

If you receive a defective item or an item different from what you ordered, we will promptly exchange it or accept a return. Please contact us through the contact form within 10 days of delivery, including your name and order number. We will explain the refund process if you would like a return, or the exchange process if you would like an exchange. (*Shipping costs are covered by us.) Please do not send the item back until you hear from us.

*Please note that even defective items cannot be exchanged or returned in the following cases:
・Items received 11 or more days ago
・Items with missing or damaged tags, accessories, or packaging
・Items that have been worn, altered, washed, or dry-cleaned
・Items that have acquired odors, stains, or damage while in your possession
・Items purchased somewhere other than this online store, etc.