Shopping Guide
Payment methods
We accept credit cards.
[Credit card (Shopify Payments)]
Single payment only.
VISA, Mastercard, American Express, and JCB are accepted.
*We may contact you in the following cases:
- If payment authorization could not be confirmed for the credit card you specified
- If there is a problem with the details of your order
Payment timing
[Credit card]
Payment is processed in real time when you place your order. Billing dates vary by card issuer and contract, so please contact your credit card company directly for details.
Business hours
Our business hours are 10:00–15:00 (JST) on weekdays. Order confirmations, shipments, and inquiries received outside business hours, on weekends, national holidays, the Obon period, the year-end and New Year holidays, or other days we are closed will be handled from the next business day. Please also note that orders and inquiries may take longer to process immediately after a holiday period due to high volume.
Please double-check that your email address is entered correctly and review your spam filter settings. We send order confirmation and shipping notification emails, so please make sure your settings allow email from “info@basisbroek.com”.
Stock availability
Because inventory is shared across sales channels, an item may be out of stock or sold out depending on when your order is placed. In that case, we will offer an exchange for a different color or size of the same item, or cancel the order. We apologize for any inconvenience and appreciate your understanding.
Product images
Some product images on this website may show items other than the product itself (for example, other items worn by the model, or ropes and carabiners attached to bags). These are shown for reference only and are not included. If a product comes with accessories, this is stated in the product description on its page.
We do our best to display product colors as accurately as possible, but colors and textures may appear differently depending on the manufacturer and model of your computer or smartphone and your display settings. Thank you for your understanding.
Pre-order items
Items marked as pre-order will ship once they arrive in stock. Delivery dates are estimates and may be delayed depending on stock arrival. Please also note that pre-order items cannot be returned or exchanged.
Gift wrapping
We are sorry, but we do not offer gift wrapping on this website.
Cooling-off period
The cooling-off system under Japanese law applies to door-to-door and telephone sales; online purchases are not covered. Thank you for your understanding.
Recommended browsers
We recommend using this website with the following browsers.
On a computer
・Google Chrome (latest version)
・Apple Safari (latest version)
・Microsoft Edge (latest version)
On a smartphone
[Android] Google Chrome (latest version)
[iOS] Safari (latest version)